Terms of Serv

Effective Date: July 2026

Welcome to the official website of Monkey MICE Tour Solutions Pvt. Ltd.. By accessing or using this website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please refrain from using our website and services.

1. About Us

Monkey MICE Tour Solutions Pvt. Ltd. specializes in Meetings, Incentives, Conferences, Exhibitions (MICE), corporate travel management, destination management, holidays, event planning, hotel bookings, transportation, visa assistance, forex services, and related travel solutions.

2. Acceptance of Terms

By using this website, requesting quotations, making bookings, or availing any of our services, you confirm that you have read, understood, and accepted these Terms of Service along with our Privacy Policy and Disclaimer.

3. Eligibility

You must be at least 18 years of age and legally capable of entering into binding agreements to use our services. If you are booking on behalf of an organization, you confirm that you have the authority to do so.

4. Services

Our services include, but are not limited to:

MICE Events
Corporate Travel Management
Domestic & International Holiday Packages
Destination Management Services
Hotel Reservations
Transportation & Transfers
Visa Assistance
Forex Services
Event Planning & Execution
Conference & Exhibition Management

All services are subject to availability and confirmation from respective service providers.

5. Booking & Confirmation

A booking shall be considered confirmed only after:

Submission of complete traveler information.
Receipt of the required advance or full payment.
Written confirmation from Monkey MICE Tour Solutions Pvt. Ltd.

Until confirmation is issued, quotations and proposals should not be treated as confirmed bookings.

6. Pricing

All prices displayed or quoted are subject to change without prior notice due to changes in airline fares, hotel tariffs, exchange rates, fuel surcharges, government taxes, supplier revisions, or availability.

Final pricing will be communicated at the time of booking confirmation.

7. Payments

Payments must be made according to the agreed schedule mentioned in the quotation or invoice. Failure to make timely payments may result in cancellation of reservations without prior notice.

8. Cancellation & Refund Policy

Cancellation charges shall depend upon the policies of airlines, hotels, transport providers, event venues, destination management companies, and other service providers.

Refund processing timelines may vary depending on supplier policies and banking procedures. Any applicable cancellation charges, processing fees, taxes, or supplier deductions shall be deducted before issuing refunds.

9. Customer Responsibilities

Customers are responsible for:

Providing accurate personal information.
Maintaining valid passports and visas.
Carrying necessary travel documents.
Complying with immigration and customs regulations.
Following local laws at destinations.
Purchasing travel insurance where appropriate.

10. Changes to Itinerary

Travel schedules, hotels, transportation, event venues, speakers, activities, or itineraries may change due to operational requirements, weather conditions, supplier availability, government regulations, or unforeseen circumstances.

We reserve the right to make suitable substitutions whenever necessary while maintaining service standards.

11. Third-Party Suppliers

Monkey MICE Tour Solutions Pvt. Ltd. acts as an intermediary between customers and third-party suppliers including airlines, hotels, cruise operators, transport providers, visa agencies, event venues, and destination management companies.

We are not responsible for delays, cancellations, supplier defaults, overbooking, strikes, force majeure events, or service failures caused by third parties.

12. Travel Insurance

We strongly recommend that all travelers obtain comprehensive travel insurance covering medical emergencies, baggage loss, trip cancellation, travel delays, accidents, and personal liability.

13. Intellectual Property

All content on this website, including text, logos, graphics, images, designs, videos, documents, brochures, trademarks, and branding elements, belongs to Monkey MICE Tour Solutions Pvt. Ltd. or its licensors.

No material may be copied, reproduced, distributed, or used without prior written permission.

14. Prohibited Activities

Users agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Upload malicious software or harmful code.
Copy website content without permission.
Misrepresent personal or business information.
Interfere with website functionality.

15. Limitation of Liability

To the maximum extent permitted by law, Monkey MICE Tour Solutions Pvt. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.

Our total liability, if any, shall not exceed the amount actually paid by the customer for the specific service giving rise to the claim.

16. Force Majeure

We shall not be responsible for delays, cancellations, or inability to perform obligations resulting from events beyond our reasonable control, including natural disasters, pandemics, government actions, war, terrorism, civil unrest, airline disruptions, supplier failures, or extreme weather conditions.

17. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

18. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in Delhi NCR, India.

19. Modifications

Monkey MICE Tour Solutions Pvt. Ltd. reserves the right to modify these Terms of Service at any time without prior notice. Continued use of the website after updates constitutes acceptance of the revised terms.

20. Contact Us

For any questions regarding these Terms of Service, please contact us through the contact information provided on our website.